Deliver a consistent customer experience across all channels and across the network.
The traditional buying path is dead, long live the new customer path! Omnichannel, it mixes e-commerce with physical stores, influence and customer reviews and product comparisons.
The points of contact with the customer have multiplied, the time before the purchase is lengthened, the purchase decision is made more complex, the sales channels are multiple and the store is sometimes only a place for Click and Collect.
The customer experience must be irreproachable by mixing emotion and personalization. If there is one sector where customer expectations are at the heart of all strategies, it is the retail sector!
SatisFactory has allowed us to get closer to our customers, to better understand their expectations and to aim for operational excellence.
Claire Dierkens - AUCHAN
Feedback is a powerful tool that allows us to respond more easily and quickly to customer feedback.
Margaux Michelet - AUTOBACS
We have designed our platform to integrate real-time customer reviews from review platforms such as Google, Facebook, Trustpilot...
You can manage both your surveys and customer reviews in the same solution.
Yes, our platform alerts you in case of negative reviews, allows you to manage your answers directly on Google and also allows you to automatically analyze the comments.
Our platform allows you to select the competitors in your geographical area and to follow in real time the ratings of your establishments and those of your competitors.
