Face the new challenges imposed by Covid and use the levers of online reviews.
The restaurant sector is facing new challenges: implementation of click and collect services, working with new platforms (Deliveroo, Just Eat, UberEat...), emergence of "dark kitchens"...
Knowledge of customer needs is essential to adapt.
And the management of scores on review sites, a real lever to improve the visibility of online establishments and generate traffic to physical establishments.
How to maintain quality over time and in all restaurants? This concern is all the more important since Léon has made the quality of its mussels and its service part of its brand DNA.
This is the question Leon answers in this case study detailing their objectives, the system in place as well as the results observed after 7 years of work with SatisFactory.
How can you use the voice of the customer to deliver an exceptional restaurant experience?
Introduction by Thierry Spencer
Feedback from Aréas Assurances, Starbucks, Barrière, Léon de Bruxelles, Domino's Pizza on the collection of feedbacks, the management of KPI's, the management of dissatisfactions and the implementation of a customer culture.
We designed our platform to integrate real-time customer reviews from Google, Booking, TripAdvisor, Facebook, Zoover, Trustpilot, La Fourchette, Hotels.com.
You can manage both your surveys and customer reviews in the same solution.
To reconcile the two needs, we recommend proposing, at the end of the questionnaire, the possibility to leave a review on Google, TripAdvisor, or any other platform of your choice.
This way you only have to solicit your customers once, you accumulate more knowledge about them and more opinions on the platforms that matter to you.
Our platform allows you to select the competitors in your geographical area and to follow in real time the ratings of your establishments and those of your competitors.
Why is it so important to respond to customer reviews left on online review sites?
wednesday, february 15, 2023
Because today, and more than ever in the restaurant industry, we don't differentiate ourselves by price but by service, the customer experience is decisive. Here are 4 best practices to make the most of the voice of the customer.
Monday, March 19, 2018
In the restaurant business, customer feedback is very important. To be successful, it is essential to meet the requirements of the customers. Do not hesitate to...
Wednesday, January 24, 2018