Sunday, October 26, 2014
Well done to Speedy and BforBank for being voted best customer service of 2015. We are delighted to congratulate these two companies on the success of their customer-centric strategy. We are proud to accompany them every day in their feedback management project.
Do you want to measure customer satisfaction? Do you have feedback management projects?
In 2024, customer relationship management faces a major challenge: omnichannel customer feedback. While many companies were once content to use just a few channels to assess their customer experience, changing purchasing behavior and the digital transformation of society have forced brands to adapt.
Tuesday, January 23, 2024
Has a customer responded to your satisfaction survey and expressed dissatisfaction? Before this shows up on social networks, you need to call them.
Friday, March 17, 2023
What is the best way to set up a customer satisfaction survey when you are a bank or an insurance company?
Monday, January 30, 2023