Home / News / Feedback Management / SatisFactory - first French player to offer an omnichannel solution to analyze the voice of the customer
Feedback Management

Wednesday, September 16, 2015

SatisFactory - first French player to offer an omnichannel solution to analyze the voice of the customer

SatisFactory - first French player to offer an omnichannel solution to analyze the voice of the customer

rsocial-2.png

We are proud to announce the launch of our web and social network customer feedback analysis module.

With our Sharing-Data solution, we are the first player in France to offer a unique Feedback Management interface to collect, analyze and process in real time the feedback from your customers, whether through :

  • multi-channel satisfaction surveys
  • online review sites (TripAdvisor, Booking, EKomi, Avis Vérifiés...)
  • social networks (Facebook, Twitter...)
  • blogs

Did you know that 93% of Internet users abandon a purchase after reading a negative review?
(according to a study conducted in 2014 by Orange Labs in collaboration with Médiamétrie)

Customer reviews have a real impact on your organization: how do you manage the flow of your customer reviews on the web today?

From your Sharing-Data online account, managing customer feedback has never been easier:

  • Identify your dissatisfied customers with the alert function
  • Deal with dissatisfaction and manage your e-reputation with the dissatisfied customer management function
  • Get to know your customers with semantic analysis and word cloud

Did you like this article?

Share it on social networks:

Suggested news

SatisFactory and ConsumerLab join forces to become the leader in Customer Feedback Management
Feedback Management

SatisFactory and ConsumerLab join forces to become the leader in Customer Feedback Management

SatisFactory and ConsumerLab, both publishers of SaaS solutions, announce that they have joined forces to deploy innovative synergies under the SatisFactory brand. The aim is to reinvent Feedback Management through an enhanced user experience.

wednesday, february 14, 2024
10 marketing opportunities to develop with your customer feedback
Analysis

10 marketing opportunities to develop with your customer feedback

Customer satisfaction is at the heart of every successful business. However, collecting and analyzing customer feedback is not only a means of improving the customer experience, it also represents a goldmine for the marketing department.

Friday, December 15, 2023
Listening to the voice of the customer: The art of understanding, satisfying and convincing
Feedback Management

Listening to the voice of the customer: The art of understanding, satisfying and convincing

Talking about listening to customers may seem, at first glance, like an attempt to penetrate the secrets that customers whisper about a brand in their absence. But it's not!

Customer listening, or more precisely listening to the voice of the customer, is above all a process of openness, a space where customers can freely share their experiences, both positive and negative.

sunday, november 12, 2023
Discover all the news