Monday, May 24, 2021
SatisFactory launches 2 new offers to allow all companies to measure their customer satisfaction
In the current crisis period, many companies have had to adapt and reinvent themselves: new distribution channels, changes to services on offer, greater attention to customer relations. In order to help them stay close to their customers, despite the hurdles, we decided to launch a new offer a few weeks ago.
The Satisfaction Booster offer
It enables a company to launch an initial on-the-spot customer survey at a chosen key moment: after a purchase or after contact with customer service, for example, to measure service satisfaction.
Our Feedback platform makes it quick and easy to centralize responses and analyze them, so that you can take immediate action.
Review Booster offer
It systematically asks customers to post a review on Google after a purchase. This approach allows us to collect many more online reviews and boost the credibility and visibility of our brands, particularly at local level.
Our Feedback platform makes it easy to collect, measure and process feedback.
Accessible offers
These 2 offers are available at the attractive prices of €300/month (excl. VAT) and €400/month . "The aim is to give all companies access to our customer satisfaction measurement platform, whether they are small or large, local or international, booming or struggling. Listening to the voice of the customer is more than ever central to improving the customer experience," explains Bertrand Christophe, co-founder and Sales Director of SatisFactory.
These offers are detailed on this new website released in the second quarter of 2021 and aligned with the Feedback solution in terms of ergonomics and ease of use "We have redesigned our entire Feedback platform so that it is totally oriented around the user experience. After all, it was by applying our own customer recommendations that we made the choice to offer a platform that is simple to use and offers easy data visualization. Our website uses the same codes as our Feedback platform for centralizing the voice of the customer," explains Marion Desforges, Marketing Manager.
To find out more about these booster offers, sign up for our dedicated 15-minute demos or request a personalized demo.
