Thursday, July 07, 2016
How to improve your offering with feedback management
A satisfied customer is a customer who won't hesitate to use your services again, and who will also talk about you to others. It's the best kind of advertising you can get, especially since it's completely free.
That's why it's vital for your business to be able to effectively measure the satisfaction of your customer base. Satisfied customers mean guaranteed profitability for your business. So setting up a satisfaction survey question system will enable you to better manage your company's image.
With SatisFactory, discover how to improve your offer thanks to our feedback management solutions.
Why integrate a customer feedback management solution into your business?
At the heart of your business marketing strategy, customer satisfaction is the keystone in a competitive environment. Knowing how your customers feel about your product or service, and what they thought of it, is essential if you want your business to last.
Your customers' feedback, whether positive or negative, is not to be neglected and must be treated with the utmost care.
Gathering your customers' opinions will enable you to improve your overall offering. What's more, you'll be able to identify your customers' weak points and take corrective action.
Feedback management How do you collect customer feedback?
There are a number of ways to get feedback from your customers. To begin with, social networks are an excellent way, particularly thanks to the possibility of posting surveys.
In addition, you can set up a system of customer satisfaction questionnaires and surveys to gather all the information you need. These questionnaires and surveys can, for example, be offered to your customers after they have made a purchase on site, so as to optimize the customer journey.
Emailing campaigns are another interesting way of collecting customer feedback. Specialized review websites are also part of the panoply of solutions available to you for measuring customer satisfaction.
Finally, you can call on feedback management professionals to monitor all your sources of customer satisfaction on a single platform.
With SatisFactory, we offer you a complete solution that enables you to act on your entire ecosystem. As all your platforms are connected to the same tool, our platform links the various data to provide you with precise, detailed reports.
Do you want to improve your offering and effectively manage customer satisfaction? Find out more about our feedback management offer, which enables you to measure all your actions effectively and manage your business more effectively.
Please do not hesitate to contact the SatisFactory teams directly via our e-mail address contact@satisfactory.fr.
We'll get back to you as soon as possible to help you implement a feedback management system.
