Employee satisfaction survey: to better understand your teams

Knowing the opinions and feelings of your teams is essential for any company director. You'll understand why it's so important to conduct regular employee satisfaction surveys, in order to diagnose strengths and areas for improvement within your company. However, there are a few rules and tips to be observed when setting up this type of satisfaction survey, and here are a few of them.

Set objectives for employee satisfaction survey

Before focusing on creating your satisfaction questionnaire, you'll need to identify the reasons for and objectives of your satisfaction survey, as in the case of a customer satisfaction survey:

• Measure the level of satisfaction and involvement of the various players within your company
• Visualize the areas of agreement and disagreement between your teams and your customers (mirror survey)
• Identify possible sources of dissatisfaction (working conditions, equipment, internal relations, wages, safety, etc.).
• Gathering ideas from your employees

Call in an external service provider for a satisfaction survey

By calling on an experienced service provider specializing in employee satisfaction surveys, such as SatisFactory. Not only will you have the support of specialists to help you design your satisfaction survey, but you'll also have access to a software solution that will enable you to produce a satisfaction questionnaire that perfectly meets your expectations and needs in no time at all. Indeed, carrying out this type of survey requires a certain amount of know-how in order to achieve a good response rate, hence the importance of calling on professionals to help you implement the levers to encourage as many of your employees as possible to respond to your survey.

Use Feedback to conduct your employee satisfaction survey

With our Feedback software, SatisFactory offers you a versatile tool for creating your satisfaction questionnaire and analyzing the results. The latter will enable you to study in real time how each member of your teams has responded to the employee satisfaction survey. What's more, you'll be able to analyze these results according to employee type, geographical location or even hierarchical level.

So if you'd like to find out more about our solutions, feel free to browse our offers or contact us. Our teams are at your disposal to advise you or answer any questions you may have. To contact us, click here.