The news of June 2015

[WORKSHOP] The benefits of handling dissatisfied customers in real time

Dealing with customer dissatisfaction is a real challenge for companies. Yes, but how to do it and for what benefits? SatisFactory is pleased to invite you to this workshop led by Bertrand Christophe, co-founder of SatisFactory, with the presence and testimony of Diane PRISO, Customer Relationship Manager of BforBank.

The basics of the Net Promoter Score (NPS)

An analysis* conducted by Bain Company shows that companies, such as Apple, Amazon or Zappos, that achieve long-term profitable growth have NPS scores twice as high as the average. Thus used by more and more companies, especially as one of their performance indicators, the Net Promoter Score, also known as NPS, is the best known, but also the most discussed, indicator to measure and track customer satisfaction and loyalty. Here is what you need to know about it...

Customer reviews, a tool for internal management and a lever for external communication

Whether in-store or online, collecting customer feedback is becoming a fully integrated step in the buying process. Brands can thus detect both possible dysfunctions and areas for improvement...

Read more on the hub by LaPoste

Satisfaction barometer: communicate the results to your customers!

By communicating the results of your satisfaction barometer to your customers, you deliver many messages... Why is it important to communicate? What messages should be conveyed?

They trust us...

We are proud to have been recently selected to implement a feedback management program at :

Smartbox - Smart & Co. Group European leader in gift boxes	Thomas Cook Online Travel Agency	CPM France Number 1 in field marketing and sales action	UP GroupNumber3 worldwide in the service voucher markets